{"id":29266,"date":"2026-04-03T16:19:30","date_gmt":"2026-04-03T08:19:30","guid":{"rendered":"https:\/\/soulpetstudio.com\/?page_id=29266"},"modified":"2026-04-03T16:53:49","modified_gmt":"2026-04-03T08:53:49","slug":"refund-return-policy","status":"publish","type":"page","link":"https:\/\/soulpetstudio.com\/index.php\/refund-return-policy\/","title":{"rendered":"Refund & Return Policy"},"content":{"rendered":"

[vc_row css=”.vc_custom_1629811873442{margin-bottom: 80px !important;}” wd_z_index=”no” woodmart_css_id=”6124f49c368cf” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2MTI0ZjQ5YzM2OGNmIiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnsibWFyZ2luLWJvdHRvbSI6IjYwIn19fQ==” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” row_reverse_mobile=”0″ row_reverse_tablet=”0″ woodmart_disable_overflow=”0″][vc_column offset=”vc_col-lg-offset-2 vc_col-lg-8 vc_col-md-offset-2 vc_col-md-8 vc_col-sm-offset-0″ css=”.vc_custom_1499599304156{padding-top: 0px !important;}”]\n\t\t

\n\t\t\t\n\t\t\t
\n\t\t\t\t

Refund & Return Policy<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t\t\t
\n\t\t\t

SOUL PET STUDIO<\/p>\n\t\t<\/div>\n\t\t[vc_row_inner][vc_column_inner css=”.vc_custom_1494857398526{padding-top: 0px !important;}”]\t\t

\n\t\t\t

At Soul Pet Studio<\/strong>, each piece is custom made with care, often based on your pet\u2019s photo and personalized requirements. Because of the custom nature of our products, our refund and return policy is different from that of standard non-personalized retail items.<\/p>\n

If you have any questions before ordering, please contact us at:<\/p>\n

Email:<\/strong> hello@soulpetstudio.com<\/a>
WhatsApp:<\/strong> +44 7740530337<\/p>\n

1. Custom and Personalized Orders<\/h3>\n

Most of our products are made to order<\/strong> and personalized<\/strong> based on the photos, preferences, and instructions you provide.<\/p>\n

For this reason, we generally do not accept returns, exchanges, or cancellations for change-of-mind reasons<\/strong> once production has started. Personalized and custom-made goods are commonly exempt from the standard online cancellation right. This does not<\/strong> affect your legal rights if an item is faulty, damaged, or not as described.<\/p>\n

2. Order Cancellation<\/h3>\n

Before production starts<\/h4>\n

If you need to cancel your order, please contact us as soon as possible.<\/p>\n

If production has not<\/strong> started, we may approve the cancellation and issue a full or partial refund, depending on:<\/p>\n